Return Policy

While we hope that you are always entirely satisfied with your order, we understand that there are occasions where you may want to return items.

We recognise that from time to time you may wish to return a product to us. 

Perhaps it doesn’t fit your requirements as expected, you’ve had a change of plans or you’ve simply changed your mind.

No problem.

• We aim to make our returns process as easy as possible for our customers. All you need to do is:
• Make sure the product is unused, unopened and in the original packaging, with all seals, shrink-wrap or labels still attached, and in the condition you received, allowing us to sell the item on as new.
• Return the product and proof of purchase, by recorded delivery within 14 days following the date the product was dispatched to you. Remember to enclose your name, address, phone number or email, and your reason for returning the goods. 
• All faulty/incorrect goods must be reported to us within 3 days of receiving. 
• Customer is responsible for the return postage and handling.
• We offer free delivery over £70, if you return or cancel an item from multi item purchase and the total becomes under £70 we will deduct delivery charge from total amount. 
• We cannot provide a refund once you have used the product. If item is refused delivery we will not refund delivery charges.
• In regards to personal care items, a refund or exchange is not permissible. This does not affect your statutory rights. Personalised items can only be returned if they are faulty. 
• If at returns department we find your item is used, the item will be returned back to you and delivery charges will apply.
• Please note if for any reason you do not want to keep the item there will be a administration charge of 20% for any unwanted items that are returned back to us.

If Something goes wrong with your items.

Most of our items include a manufacturer’s warranty. This means that for the time period of the warranty, if something goes wrong you are entitled to request a repair.

• All repairs are undertaken by the manufacturer, independent of Kaleidoscope Babycare, but we will facilitate all collections and repairs. 
• The customer is responsible for packing the item in a cardboard box, similar to how it was originally received from the company. Any suitable cardboard box can be used to prevent further damage during transportation.
• If the customer does not have a suitable cardboard box for packaging the item, they will need to drop it off in person at our store/warehouse. Please contact customer service to schedule a drop off appointment. 
• While we understand that being without your items is inconvenient, we do not have any capacity to provide a replacement item. Kaleidoscope Babycare act only as a go-between, your warranty is with the brand who manufactures your product.  
• We will, however, communicate with your manufacturer on your behalf to help ensure a smooth and efficient repair service.
• Once an item has been dispatched from our warehouse/supplier and is in transit with the courier, any delays in delivery caused by the courier are beyond the responsibility of Kaleidoscope Babycare. Customers are required to contact the courier directly as kaleidoscope babycare sent the parcel.

Our aim is to make this as easy as possible for you, as it is the most exciting time! All our staff has been fully trained and will give you the best advice on what exactly you need.

Kaleidoscope Babycare can arrange collection for you at a standard rate set by the courier of £20.00. we advise if your parcel is small or singular to arrange your own return as it will be a saving for you.

For all Furniture collections there is a separate cost which customer have to pay, please contact us for further information.

Kaleidoscope Babycare has a right to deduct the amount from the refund or charge the customer if the item returned has diminished in value beyond what is necessary to establish its nature, characteristics, and function.

If a collection is missed because no one is at home when the time given, then future collection requests will be at additional cost of £15.00 ( Furniture recollection charges vary depending on supplier) 

We will not accept liability for goods lost or damaged in transit. This is the responsibility of the particular courier company used and Customer will file a claim against the courier company. Once investigation is complete by the courier company, refund will be processed. 

Courier company collection charges will be applied if you (customer) has refused delivery and wish to cancel your order or return your order unless the item is faulty/damaged (with confirmation from returns department) .

Customers who seek to cancel an order before receiving their merchandise may incur return costs if the goods have already been dispatched from our or the supplier's warehouse and order is in transit. 

NOTE: Furniture Orders which are refused on delivery/Change of Mind/etc. Where a delivery has been refused by yourselves (customer) on delivery the carrier will return it to us. As carriage has been attempted the carriage cost (delivery & return) as well as handling charges has been paid to carrier, charges will be invoiced/deducted from order.

Return Address: 

Please get in touch with our customer service to initiate the return process for your item. If you sent the item without providing a return address, we cannot be held liable for any loss of the item, as we are in process of relocating our store.

Email: [email protected]